<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>e-Strategy Internet Marketing Blog&#187; Citizen Journalism</title>
	<atom:link href="http://e-strategyblog.com/category/citizen-journalism/feed/" rel="self" type="application/rss+xml" />
	<link>http://e-strategyblog.com</link>
	<description>Online marketing insight by David Erickson.</description>
	<lastBuildDate>Mon, 15 Mar 2010 11:00:21 +0000</lastBuildDate>
	<generator>http://wordpress.org/</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Soldiers Now Allowed To Tweet</title>
		<link>http://e-strategyblog.com/2010/03/soldiers-now-allowed-to-tweet/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://e-strategyblog.com/2010/03/soldiers-now-allowed-to-tweet/#comments</comments>
		<pubDate>Fri, 12 Mar 2010 18:00:54 +0000</pubDate>
		<dc:creator>deerickson</dc:creator>
				<category><![CDATA[Blog Marketing]]></category>
		<category><![CDATA[Citizen Journalism]]></category>
		<category><![CDATA[Consumer Generated Media]]></category>
		<category><![CDATA[Conversational Marketing]]></category>
		<category><![CDATA[Internet Marketing News]]></category>
		<category><![CDATA[Lifestreaming]]></category>
		<category><![CDATA[Marketing Trends]]></category>
		<category><![CDATA[Online Communication]]></category>
		<category><![CDATA[Online PR]]></category>
		<category><![CDATA[Organizational Dynamics]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Video]]></category>
		<category><![CDATA[Video Marketing]]></category>
		<category><![CDATA[blogs]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[microblogging]]></category>
		<category><![CDATA[Military]]></category>
		<category><![CDATA[Pentagon]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Media Marketing]]></category>
		<category><![CDATA[Social Network Marketing]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://e-strategyblog.com/?p=2566</guid>
		<description><![CDATA[The new rules authorize access to Facebook, Twitter, YouTube, and other social media Web sites from nonclassified government computers -- as long as such activity doesn't compromise operational security or involve prohibited activities or Web sites.]]></description>
			<content:encoded><![CDATA[CNN.com: U.S. military personnel are officially allowed to tweet.
That&#8217;s the upshot of the Pentagon&#8217;s long-awaited policy on rank and file personnel using online social media, unveiled Friday. The new rules authorize access to Facebook, Twitter, YouTube, and other social media Web sites from nonclassified government computers &#8212; as long as such activity doesn&#8217;t compromise operational [...]]]></content:encoded>
			<wfw:commentRss>http://e-strategyblog.com/2010/03/soldiers-now-allowed-to-tweet/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Future Journalist</title>
		<link>http://e-strategyblog.com/2010/02/the-future-journalist/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://e-strategyblog.com/2010/02/the-future-journalist/#comments</comments>
		<pubDate>Sun, 21 Feb 2010 12:15:01 +0000</pubDate>
		<dc:creator>deerickson</dc:creator>
				<category><![CDATA[Citizen Journalism]]></category>
		<category><![CDATA[Conference/Event]]></category>
		<category><![CDATA[Marketing Trends]]></category>
		<category><![CDATA[Online Communication]]></category>
		<category><![CDATA[Online Journalism]]></category>
		<category><![CDATA[Online PR]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Video]]></category>
		<category><![CDATA[journalism]]></category>
		<category><![CDATA[journalism 2.0]]></category>
		<category><![CDATA[mashable]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[reporting]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Sree Sreenivasan]]></category>
		<category><![CDATA[Vadim Lavrusik]]></category>

		<guid isPermaLink="false">http://e-strategyblog.com/?p=2450</guid>
		<description><![CDATA[This is a twitcam recording from Mashable's NextUp NYC. The event attempted to look at the changing media landscape and the evolving role of journalists in it. The speakers are Sree Sreenivasan and  Vadim Lavrusik.]]></description>
			<content:encoded><![CDATA[This is a twitcam recording from Mashable&#8217;s NextUp NYC. The event attempted to look at the changing media landscape and the evolving role of journalists in it. The speakers are Sree Sreenivasan and  Vadim Lavrusik.

Similar Posts:

Traditional Media&#8217;s Future
Media Convergence Presentation
Facebook And/Or LinkedIn For B2B Marketing?
Financial Reporting In Today&#8217;s Economy
On The Record&#8230;Online &#8211; PR Podcast







		
			Email this to [...]]]></content:encoded>
			<wfw:commentRss>http://e-strategyblog.com/2010/02/the-future-journalist/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Minnesota Politics &amp; Social Media</title>
		<link>http://e-strategyblog.com/2010/02/minnesota-politics-social-media/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://e-strategyblog.com/2010/02/minnesota-politics-social-media/#comments</comments>
		<pubDate>Tue, 16 Feb 2010 02:15:19 +0000</pubDate>
		<dc:creator>deerickson</dc:creator>
				<category><![CDATA[Citizen Journalism]]></category>
		<category><![CDATA[Conference/Event]]></category>
		<category><![CDATA[Conversational Marketing]]></category>
		<category><![CDATA[Micromarketing]]></category>
		<category><![CDATA[Minnesota]]></category>
		<category><![CDATA[Online Behavior]]></category>
		<category><![CDATA[Online Communication]]></category>
		<category><![CDATA[Online Journalism]]></category>
		<category><![CDATA[Online PR]]></category>
		<category><![CDATA[Photo Sharing]]></category>
		<category><![CDATA[Political Marketing]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Video]]></category>
		<category><![CDATA[Blois Olson]]></category>
		<category><![CDATA[David Erickson]]></category>
		<category><![CDATA[Denise Cardinal]]></category>
		<category><![CDATA[Event Planning]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Kasey Skala]]></category>
		<category><![CDATA[Kristin Gast]]></category>
		<category><![CDATA[Legislators]]></category>
		<category><![CDATA[Madeline Koch]]></category>
		<category><![CDATA[Michael Brodkorb]]></category>
		<category><![CDATA[Mykl Roventine]]></category>
		<category><![CDATA[Natalie Wires]]></category>
		<category><![CDATA[online politics]]></category>
		<category><![CDATA[Paula Wright]]></category>
		<category><![CDATA[politics]]></category>
		<category><![CDATA[Presentation]]></category>
		<category><![CDATA[Rachel Stassen-Berger]]></category>
		<category><![CDATA[rick mahn]]></category>
		<category><![CDATA[saint paul]]></category>
		<category><![CDATA[SMBMSP]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Media Breakfast]]></category>
		<category><![CDATA[Social Media Marketing]]></category>
		<category><![CDATA[Tom Scheck]]></category>
		<category><![CDATA[tunheim partners]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://e-strategyblog.com/?p=2404</guid>
		<description><![CDATA[Tunheim Partners sponsored a Social Media Breakfast MSP on social media and Minnesota politics on 2/12/10 at the Kelly Inn in Saint Paul.]]></description>
			<content:encoded><![CDATA[<div class="wp-caption aligncenter" style="width: 510px"><p class="wp-caption-text">Blois Olson introduces the social media &amp; politics panel</p></div>[/caption]
I can credit the start of my career in online strategy in large part to my fascination with online political communication. In 1994, I read about the first online gubernatorial debate held by E-Democracy (of which I am now a board member); but [...]]]></content:encoded>
			<wfw:commentRss>http://e-strategyblog.com/2010/02/minnesota-politics-social-media/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>2009: Year In Review Via Google Wave</title>
		<link>http://e-strategyblog.com/2009/12/2009-year-in-review-via-google-wave/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://e-strategyblog.com/2009/12/2009-year-in-review-via-google-wave/#comments</comments>
		<pubDate>Sun, 27 Dec 2009 11:00:16 +0000</pubDate>
		<dc:creator>deerickson</dc:creator>
				<category><![CDATA[Citizen Journalism]]></category>
		<category><![CDATA[Consumer Generated Media]]></category>
		<category><![CDATA[Keepin' It Real]]></category>
		<category><![CDATA[Mashups]]></category>
		<category><![CDATA[Online Communication]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Video]]></category>
		<category><![CDATA[Video Marketing]]></category>
		<category><![CDATA[2009]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Google Wave]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Media Marketing]]></category>
		<category><![CDATA[Storytelling]]></category>

		<guid isPermaLink="false">http://e-strategyblog.com/?p=2139</guid>
		<description><![CDATA[2009 in review as told through Google Wave.]]></description>
			<content:encoded><![CDATA[Found at YouTube from rockyourwhirled via TechCrunch via AdAge via Holy Kaw!

Similar Posts:

TweetDeck Upgrade Video Demo
How To Create A Generic Television News Report
Persuasion Words
Hitler Goes Ballistic Over The Facebook/FriendFeed Deal
Apple iPad Hands-On Demonstration







		
			Email this to a friend?
		
		
			Tweet This!
		
		
			Share this on Facebook
		
		
			Share this on Linkedin
		
		
			Sphinn this on Sphinn
		
		
			Stumble upon something good? Share it on StumbleUpon
		
		
			Send this [...]]]></content:encoded>
			<wfw:commentRss>http://e-strategyblog.com/2009/12/2009-year-in-review-via-google-wave/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Wire &#8211; WCCO TV&#8217;s Innovative Collaborative Journalism Project</title>
		<link>http://e-strategyblog.com/2009/10/the-wire-wcco-tvs-innovative-collaborative-journalism-project/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://e-strategyblog.com/2009/10/the-wire-wcco-tvs-innovative-collaborative-journalism-project/#comments</comments>
		<pubDate>Thu, 22 Oct 2009 15:40:01 +0000</pubDate>
		<dc:creator>deerickson</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Blog Marketing]]></category>
		<category><![CDATA[Citizen Journalism]]></category>
		<category><![CDATA[Citizen Marketing/Branding]]></category>
		<category><![CDATA[Consumer Generated Media]]></category>
		<category><![CDATA[Conversational Marketing]]></category>
		<category><![CDATA[Internet Marketing News]]></category>
		<category><![CDATA[Local Internet Marketing]]></category>
		<category><![CDATA[Marketing Trends]]></category>
		<category><![CDATA[Minnesota]]></category>
		<category><![CDATA[Online Advertising]]></category>
		<category><![CDATA[Online Behavior]]></category>
		<category><![CDATA[Online Communication]]></category>
		<category><![CDATA[Online Journalism]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Web Design/Development]]></category>
		<category><![CDATA[Widget Marketing]]></category>
		<category><![CDATA[Amelia Santaniello]]></category>
		<category><![CDATA[Broadcast News]]></category>
		<category><![CDATA[Collaborative Journalism]]></category>
		<category><![CDATA[Esme Murphy]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[jason derusha]]></category>
		<category><![CDATA[John Daenzer]]></category>
		<category><![CDATA[Local News]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[reporting]]></category>
		<category><![CDATA[television news]]></category>
		<category><![CDATA[The Wire]]></category>
		<category><![CDATA[wcco]]></category>
		<category><![CDATA[wcco tv]]></category>

		<guid isPermaLink="false">http://e-strategyblog.com/?p=1922</guid>
		<description><![CDATA[The Wire is an online application that will harness WCCO TV viewers' (and non-viewers) conversations around the news while encouraging collaborative journalism.]]></description>
			<content:encoded><![CDATA[I haven&#8217;t been shy about my admiration for the work that John Daenzer, WCCO TV&#8217;s Director of New Media, is doing over at the station. He is, I think, one of the unsung stars in Minnesota&#8217;s digital universe. (I should note here that my company, Tunheim Partners, has done work for WCCO TV in the [...]]]></content:encoded>
			<wfw:commentRss>http://e-strategyblog.com/2009/10/the-wire-wcco-tvs-innovative-collaborative-journalism-project/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Social Networking Phenomenon</title>
		<link>http://e-strategyblog.com/2009/10/social-networking-phenomenon/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://e-strategyblog.com/2009/10/social-networking-phenomenon/#comments</comments>
		<pubDate>Wed, 21 Oct 2009 13:50:26 +0000</pubDate>
		<dc:creator>deerickson</dc:creator>
				<category><![CDATA[Citizen Journalism]]></category>
		<category><![CDATA[Consumer Generated Media]]></category>
		<category><![CDATA[Interviews]]></category>
		<category><![CDATA[Lifestreaming]]></category>
		<category><![CDATA[Minnesota]]></category>
		<category><![CDATA[Online Behavior]]></category>
		<category><![CDATA[Online Communication]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Video]]></category>
		<category><![CDATA[Austin]]></category>
		<category><![CDATA[David Erickson]]></category>
		<category><![CDATA[Discussion]]></category>
		<category><![CDATA[Julia Schrenkler]]></category>
		<category><![CDATA[KSMQ]]></category>
		<category><![CDATA[minnesota public radio]]></category>
		<category><![CDATA[mpr]]></category>
		<category><![CDATA[Nels Pierson]]></category>
		<category><![CDATA[PBS]]></category>
		<category><![CDATA[Public Television]]></category>
		<category><![CDATA[Robin Callaghan]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Stephanie Passingham]]></category>
		<category><![CDATA[television]]></category>
		<category><![CDATA[Todd Paddock]]></category>
		<category><![CDATA[Town Hall Forum]]></category>
		<category><![CDATA[tunheim partners]]></category>

		<guid isPermaLink="false">http://e-strategyblog.com/?p=1886</guid>
		<description><![CDATA[On September 29, 2009, David Erickson participated in a town hall forum on social media that was broadcast on regional PBS affiliate KSMQ.]]></description>
			<content:encoded><![CDATA[I mentioned at the end of September that I would be participating in a town hall forum on social media for KMSQ TV, the PBS affiliate in Austin, Minnesota. I promised I&#8217;d post video of the forum discussion when it became available. It&#8217;s become available.
I had a great time and was fortunate to participate with [...]]]></content:encoded>
			<wfw:commentRss>http://e-strategyblog.com/2009/10/social-networking-phenomenon/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Live HD Video Streaming Technology</title>
		<link>http://e-strategyblog.com/2009/09/live-hd-video-streaming-technology/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://e-strategyblog.com/2009/09/live-hd-video-streaming-technology/#comments</comments>
		<pubDate>Thu, 24 Sep 2009 15:04:24 +0000</pubDate>
		<dc:creator>deerickson</dc:creator>
				<category><![CDATA[Citizen Journalism]]></category>
		<category><![CDATA[Internet Marketing News]]></category>
		<category><![CDATA[Marketing Trends]]></category>
		<category><![CDATA[Online Journalism]]></category>
		<category><![CDATA[Online PR]]></category>
		<category><![CDATA[Podcasting]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Video]]></category>
		<category><![CDATA[Video Marketing]]></category>
		<category><![CDATA[Videocasting]]></category>
		<category><![CDATA[3G]]></category>
		<category><![CDATA[event marketing]]></category>
		<category><![CDATA[Internet Broadcasting]]></category>
		<category><![CDATA[iptv]]></category>
		<category><![CDATA[Live Video Streaming]]></category>
		<category><![CDATA[Streaming]]></category>
		<category><![CDATA[web tv]]></category>

		<guid isPermaLink="false">http://e-strategyblog.com/?p=1802</guid>
		<description><![CDATA[Livestream's new Livepack bundle has the feel of the first commercial cell phones, bulky, blocky, unwieldly. Still, you can see where it's going and it continues the trend toward democratizing media and journalism. The technology pack enables wireless HD-quality streaming.]]></description>
			<content:encoded><![CDATA[Livestream&#8217;s new Livepack bundle has the feel of the first commercial cell phones, bulky, blocky, unwieldly. Still, you can see where it&#8217;s going and it continues the trend toward democratizing media and journalism. The technology pack enables wireless HD-quality streaming. Found at YouTube from livestreamcom via NewTeeVee.

Similar Posts:

Every Movie Ever Made In Any Language, All [...]]]></content:encoded>
			<wfw:commentRss>http://e-strategyblog.com/2009/09/live-hd-video-streaming-technology/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Traditional Media&#8217;s Future</title>
		<link>http://e-strategyblog.com/2009/08/traditional-medias-future/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://e-strategyblog.com/2009/08/traditional-medias-future/#comments</comments>
		<pubDate>Sun, 09 Aug 2009 17:20:07 +0000</pubDate>
		<dc:creator>deerickson</dc:creator>
				<category><![CDATA[Citizen Journalism]]></category>
		<category><![CDATA[Consumer Generated Media]]></category>
		<category><![CDATA[Marketing Trends]]></category>
		<category><![CDATA[Online Journalism]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Video]]></category>
		<category><![CDATA[Commonwealth Club]]></category>
		<category><![CDATA[conference]]></category>
		<category><![CDATA[Future]]></category>
		<category><![CDATA[J. William Grimes]]></category>
		<category><![CDATA[journalism]]></category>
		<category><![CDATA[News Media]]></category>
		<category><![CDATA[newspapers]]></category>

		<guid isPermaLink="false">http://e-strategyblog.com/?p=1682</guid>
		<description><![CDATA[Traditional Media's Future in an Increasingly Digital World of Unlimited, Ubiquitous Content.]]></description>
			<content:encoded><![CDATA[Newspaper, magazine and broadcast media continue to lose audience and revenues to new forms of content that sprout up daily in digital forms. With a 45-year career in the media industry, Grimes will highlight important industry trends, examine changing business models, and talk about social, environmental and economic impacts of the changing media landscape. Found [...]]]></content:encoded>
			<wfw:commentRss>http://e-strategyblog.com/2009/08/traditional-medias-future/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>35W Minneapolis Bridge Collapse Anniversary &#8211; Citizen Journalism In Action</title>
		<link>http://e-strategyblog.com/2009/08/35w-minneapolis-bridge-collapse-anniversary-citizen-journalism-in-action/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://e-strategyblog.com/2009/08/35w-minneapolis-bridge-collapse-anniversary-citizen-journalism-in-action/#comments</comments>
		<pubDate>Sat, 01 Aug 2009 23:05:48 +0000</pubDate>
		<dc:creator>deerickson</dc:creator>
				<category><![CDATA[Citizen Journalism]]></category>
		<category><![CDATA[Conference/Event]]></category>
		<category><![CDATA[Minnesota]]></category>
		<category><![CDATA[Online Journalism]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[35W Bridge Collapse]]></category>
		<category><![CDATA[Anniversary]]></category>
		<category><![CDATA[citizen media]]></category>
		<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[minneapolis bridge collapse]]></category>
		<category><![CDATA[minnesota citizen journalism]]></category>

		<guid isPermaLink="false">http://e-strategyblog.com/?p=1656</guid>
		<description><![CDATA[Today is the two-year anniversary of the 35W bridge collapse and, accompanying the tragedy, was a seminal moment in Minnesota's burgeoning citizen journalism community.]]></description>
			<content:encoded><![CDATA[Today is the two-year anniversary of the 35W bridge collapse and, accompanying the tragedy, was a seminal moment in Minnesota&#8217;s burgeoning citizen journalism community. WCCO TV&#8217;s Jason DeRusha blogs about his experience reporting the collapse today.
I thought I&#8217;d share links to my thoughts about citizen media&#8217;s roll in the coverage at the time:

Minneapolis Bridge Collapse [...]]]></content:encoded>
			<wfw:commentRss>http://e-strategyblog.com/2009/08/35w-minneapolis-bridge-collapse-anniversary-citizen-journalism-in-action/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Revenge Of The Customer: United Airlines Breaks Guitars</title>
		<link>http://e-strategyblog.com/2009/07/revenge-of-the-customer-united-airlines-breaks-guitars/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://e-strategyblog.com/2009/07/revenge-of-the-customer-united-airlines-breaks-guitars/#comments</comments>
		<pubDate>Fri, 10 Jul 2009 14:46:30 +0000</pubDate>
		<dc:creator>deerickson</dc:creator>
				<category><![CDATA[Blog Marketing]]></category>
		<category><![CDATA[Citizen Journalism]]></category>
		<category><![CDATA[Citizen Marketing/Branding]]></category>
		<category><![CDATA[Consumer Generated Media]]></category>
		<category><![CDATA[Conversational Marketing]]></category>
		<category><![CDATA[Internet Branding]]></category>
		<category><![CDATA[Internet Marketing News]]></category>
		<category><![CDATA[Keyword Research]]></category>
		<category><![CDATA[Music Marketing]]></category>
		<category><![CDATA[Online Behavior]]></category>
		<category><![CDATA[Online Communication]]></category>
		<category><![CDATA[Online PR]]></category>
		<category><![CDATA[Online Strategy]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Search Engine Marketing]]></category>
		<category><![CDATA[Social Bookmarking]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Video]]></category>
		<category><![CDATA[Video Marketing]]></category>
		<category><![CDATA[Case Study]]></category>
		<category><![CDATA[Crisis Communications]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Dave Carroll]]></category>
		<category><![CDATA[Search Engine Optimization]]></category>
		<category><![CDATA[SEM]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[United Airlines]]></category>
		<category><![CDATA[United Breaks Guitars]]></category>
		<category><![CDATA[viral video]]></category>

		<guid isPermaLink="false">http://e-strategyblog.com/?p=1573</guid>
		<description><![CDATA[When musician Dave Carroll posted the United Breaks Guitars video to YouTube, United Airlines was left flat-footed in their crisis communications response.]]></description>
			<content:encoded><![CDATA[Dave Carroll is a musician spurned&#8230;by United Airlines&#8230;who broke his guitar. His $3500 Taylor guitar. And they refused to take responsibility for it.Â  Read Carroll&#8217;s story at his Web site.
After being given endless run-arounds and finally being told he would not be compensated for the damage United&#8217;s employees inflicted upon his instrument, he did what [...]]]></content:encoded>
			<wfw:commentRss>http://e-strategyblog.com/2009/07/revenge-of-the-customer-united-airlines-breaks-guitars/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
	</channel>
</rss>
<!-- WP Super Cache is installed but broken. The path to wp-cache-phase1.php in wp-content/advanced-cache.php must be fixed! -->