Posts Tagged ‘Customer Experience’
How To Retain Unsubscribing Customers
Amazon Audible has created an unsubscribe process that saves customers elegantly and serves as an excellent example for any subscription-oriented business.
Read MoreFacebook's Oculus Rift Acquisition & Gwyneth Paltrow's Conscious Uncoupling Blog
David Erickson and B.L. Ochman discuss Caribou Coffee’s aggressive upselling; Gwyneth Paltrow’s Conscious Uncoupling & Facebook’s acquisition of Oculus Rift.
Read MoreiStockphoto Customer Service Fail [VIDEO]
iStockphoto is making its customers’ previously purchased credits expired in a thinly-veiled attempt to get them to buy more.
Read MoreReal-Time eTail?
Wal-Mart’s move is a concession to the inevitability of the ascendance of eCommerce.
Read MoreFemale Console Gamers
21% of women gamers had used an Xbox 360 in 2011.
Read MoreThe Online Shopping Preference
73% prefer online shopping because it saves time.
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