Posts Tagged ‘Customer Service’
Dell's Urine-Smelling Laptops & Branded Dog Walking Trails – Beyond Social Media Show [VIDEO]
Topics on episode 23 of the Beyond Social Media Show: Dell’s Urine-Smelling Laptops; Twitter’s full-sized images; problems with promoted tweets; Twitter’s value to marketers; My Eco Lips; Pedigree’s dog walking trails; Google Hangouts changes; Boston Red Sox beards; some shiny new stuff & much more.
Read MoreBeyond Social Media Podcast: Google's New Linking Rules & Kickalicious Scores! [VIDEO]
This episode: This episode: Hanes’ Undercover Color; Social CEOs; Google’s linking rules; Kickalicious viral video; White House robots Hangout; B H Photo’s marketing.
Read MoreBeyond Social Media: Superman Shaving, Gen Z & A Google Glass Proposal [PODCAST]
This week: Superman Shaves For Gillette, Delta Customer Service Tweets, Generation Z, and a Google Glass marriage proposal.
Read MoreReal-Time eTail?
Wal-Mart’s move is a concession to the inevitability of the ascendance of eCommerce.
Read MoreThe Dawn Of The Social Enterprise
64% of companies’ communication, marketing or HR teams have changed as a result of social business.
Read MoreKeeping An Ear To The Social Chatter
58% of American marketers believe their social listening and engagement efforts help influence customer perceptions.
Read MoreConsumers Trust Themselves
63% of social media users say consumer ratings are a preferred source for product or service information.
Read MoreTwitter Customer Service
71% of those who have complained about a company on Twitter have never received a response from that company.
Read MoreCustomer Service Is The New PR
AVERAGE CALL HOLD TIME BY RETAILER Stella Service Only 21 of the Internet’s top 100 retailers connect shoppers directly to a live agent. Consumer Reports 71% of shoppers become extremely irritated when they cannot reach another human being on the phone. 67% of them got so frustrated they hung up the phone without resolving their…
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