A clip from a 1994 Today Show episode of Bryant Gumbel and Katie Couric struggling to understand the "Internet." Found at YouTube from CaroKawaii. … [Read more...]
Customer Service In The Citizen Media Age
This is a cautionary tale. AOL has a reputation for being impossible to cancel. So in this day and age, you'd think they'd go to hurculean efforts to reverse that negative image. The reason they should go to such efforts began to play out on June 15th. That's the day that Vincent Ferrari posted a long explanation of his exhausting efforts to cancel his AOL account on his blog, … [Read more...]