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Beyond Social Media Podcast: Social Customer Service, Kraft v. Putin, The Sports App I Want [VIDEO]

During the second Google Hangout episode of Beyond Social Media, B.L. Ochman, Albert Maruggi and I discuss  social media customer service in general and iStockPhoto’s customer service in particular; the fallout over New England Patriots owner Robert Kraft’s stolen Super Bowl ring story; a bizarre, unsanctioned Tic Tac ad; Marriot’s play for Millennials; in the When Things Go Right segment, we look at Dumb Ways To Die, the mobile app; Burberry’s Sealed With A Kiss app; Google’s Project Loon effort to deliver broadband via balloons; Astronaut Abby’s mission to Mars; cool error pages; along with some Shiny New Stuff and Daily Numbers.

Found at YouTube from Beyond Social Media Show.

Show Links

When Things Go Wrong

When It’s Done Right

Shiny New Things

The Daily Numbers

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About David Erickson

David Erickson is principal of e-Strategy Media, a digital marketing consultancy based in Minnesota. David has extensive experience in digital marketing and is often used as an expert source by media and asked to speak on the topic before organizations and to sit on panel discussions.

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