Posts Tagged ‘Customer Service’
Hotel Marketing: Snore-Free Zones
37% of American adults report they had snored at least a few nights a week during the previous year.
Read MoreCustomers Talking Back
53% of consumers turn to social media to provide feedback to a brand or retailer.
Read MoreSubscribe To Your Scoop
Watch a screencast of Izzy’s Ice Cream’s new RFID-enabled “Subscribe to your Scoop” ice cream flavor update customer service solution.
Read MoreMy @ComcastCares Customer Service Story
David Erickson tells his personal experience with Comcast’s Twitter customer service channel.
Read MoreA Tale Of Two Vending Machines
One vending machine has branded itself as untrustworthy, the other brings thoughts of happiness.
Read MoreRevenge Of The Customer: United Airlines Breaks Guitars
When musician Dave Carroll posted the United Breaks Guitars video to YouTube, United Airlines was left flat-footed in their crisis communications response.
Read MoreJeff Jarvis Discusses Brands' Use Of The Social Web
Jeff Jarvis, blogger and author of What Would Google Do?, discusses brands’ use of the social Web at the Columbia Business School.
Read MoreBakerTweet – Using Twitter As A Development Platform
BakerTweet is an interesting example of how Twitter is being used as a platform upon which to build unique and custom applications and products.
Read MoreHow to Build Your Company's Online Reputation – Interview Notes
Review and rating Web sites are only one aspect of an organization’s online reputation.
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