eTailng Archives - e-Strategy

Consumer-Generated Online Product Videos

36% of apparel shoppers watch customer testimonial/review videos during their research.

Female Console Gamers

21% of women gamers had used an Xbox 360 in 2011.

Customer Service Is The New PR

AVERAGE CALL HOLD TIME BY RETAILER Stella Service Only 21 of the Internet’s top 100 retailers connect shoppers directly to a live agent. Consumer Reports 71% of shoppers become extremely irritated when they cannot reach another human being on the phone. 67% of them got so frustrated they hung up the phone without resolving their…

Groupon Going Hyperlocal

With all eyes focused on Groupon Inc.’s pending IPO, the company is quietly but quickly rolling out its new GrouponNow service, which many believe is the future of the daily-deal business.